The newest generation queue management system BinaryQ

BinaryQ is a modern queue management solution that helps improve customer service and organize company work processes. This system enables both customers and service providers to plan and use time more efficiently, making queue management convenient, intuitive and adaptable to different needs.

BinaryQ combines technology with a user-friendly approach, allowing customers to queue remotely, follow its progress in real-time and receive notifications about their turn. These features significantly improve customer experience and reduce time spent in physical queues.

Fast implementation

  • Installation of the system takes only a few hours.
  • Easy to learn – no long-term employee training is required.
  • The system can also be installed for use on for a few days or weeks.


A flexible and versatile approach to queue management

BinaryQ offers several options for customers to apply for the service, giving them complete freedom to choose the most convenient solution for them:

  • Advance booking – plan your visit and queuing before your arrival. This solution is ideal for those who want to plan their time precisely.
  • Live queue in mobile app – allows you to join a queue remotely and follow its progress in real time, wherever you are.
  • Physical voucher on the spot – the classic option, which allows you to receive your queue number at the kiosk.

Such flexibility allows BinaryQ to adapt to different situations and customer needs, providing a simple and efficient service experience.


Accessibility for all – an inclusive solution

BinaryQ is built accordingly to the requirements of the European Accessibility Regulation (EAA)., ensuring that the system is accessible to everyone, including people with special needs. System accessibility features include:

  • Text-to-speech technology (TTS), to help visually impaired people.
  • High contrast mode for better perception of information.
  • Simple and intuitive interface, adapted for people with various functional disabilities.

BinaryQ ensures an equal service experience for all customers by promoting an inclusive environment and accessibility.


BinaryQ Feedback – For quality improvement

Along with queue management capabilities, BinaryQ also offers BinaryQ Feedback, a feature that helps companies collect customer feedback and improve service quality. The system allows you to conduct customizable surveys, analyze customer feedback and monitor satisfaction scores in real time. It helps companies quickly identify and implement improvements that drive customer loyalty and satisfaction.


Benefits for businesses

BinaryQ is more than just a queue management tool – it's a platform that improves business efficiency and customer service quality. With BinaryQ, companies get:

  • Optimization of employee work planning;
  • Personalized apps with the company's visual identity;
  • Detailed statistics and analysis toolsto improve the services provided;
  • accessibility solutions, which ensures the same experience for all customers.


BinaryQ – Your queue management solution for the future

BinaryQ helps not only to optimize queues, but also to create a positive, personalized and inclusive experience for every customer. As the official distributors of BinaryQ in the Baltic countries, Timesaving SIA offers this solution to companies that want to stand out with efficiency and customer care. With BinaryQ, you can improve your customer service, improve your work organization and create solutions that meet today's requirements.

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